welcome to our faq page! if you have any questions, you might find your answers here 💕 if not, feel free to reach out to us anytime!

faq

❥ how long will my order take to ship?

all tops are handmade with love 🪡💕 since this is a pre-order, please allow up to 6 weeks for your order to be created and shipped. you'll receive an email with tracking once it’s on its way!

❥ do you offer refunds or exchanges?

due to the handmade nature of our pieces, all sales are final and we do not offer refunds or exchanges. however, if you receive a damaged or incorrect item, please reach out to us within 7 days of delivery, and we’ll make it right! 🌷

❥ what sizes do you offer?

our tops currently come in small, medium, and large, but we are working on expanding our size range in the future! 🩰 check out our size guide on the product page for measurements 💖

❥ can i cancel my pre-order?

since our items are made to order, we cannot accept cancellations once an order has been placed. please be sure of your purchase before checking out 💕

❥ what if i put the wrong shipping address?

if you realize you entered the wrong address, please contact us as soon as possible! once your order has shipped, we won’t be able to make changes, and we are not responsible for lost packages due to incorrect addresses 📦

❥ do you ship internationally?

right now, we only ship within the u.s., but we’re hoping to offer international shipping soon! stay tuned 💌

❥ how can i contact you?

you can reach us via email at shopqupid@gmail.com, or send us a message on our socials! we’re always happy to help 💕